ArewaTaxi Policy Page

ArewaTaxi is a gateway platform that connects passengers with independent drivers/vehicle owners. ArewaTaxi helps with trip listing, booking coordination, and communication.

• Drivers do not accept trips. Drivers create/initiate trips (route, date/time, seats, price), and passengers book available seats.
• Passengers are responsible for providing accurate booking details (name, phone, emergency contact, ID upload if required).

• Payment confirms booking. Once payment is made (or confirmed by the platform), the seat(s) are reserved for the passenger.
• Passengers must provide correct details (especially phone and pickup information where applicable).
• Any attempt to commit fraud, chargeback abuse, or fake payments may result in suspension and legal reporting where necessary.

• Refund timelines may depend on payment method and bank processing times.
• Where applicable, refunds may be processed to the original payment channel or another method decided by ArewaTaxi.
• If a passenger misses a trip due to lateness or no-show, refund eligibility (if any) is determined by the above rules and operational costs already incurred.

A) Trip Creation

• Drivers create trips and publish them on the platform for passengers to book.
• Drivers must set correct route, date/time, vehicle details (where required), and seat availability.

B) Driver Cancellation Rule (Very Strict)

C) Driver Payments & Refund Obligation

• For now, ArewaTaxi pays drivers one (1) day in advance to their trips (as applicable by your internal operations).
• A driver must refund money back to the company only when requested by ArewaTaxi (for valid operational reasons, reconciliations, cancellations, disputes, or adjustments).
• Failure to comply with a valid refund request may lead to sanctions, suspension, or legal recovery.

ArewaTaxi may apply sanctions for policy violations, including (but not limited to):

• Driver cancelling trips with active bookings.
• Fraudulent activity, fake bookings, or payment manipulation.
• Harassment, threats, discrimination, or unsafe conduct.
• Repeated passenger no-shows or abusive behavior.
• Providing false identity/documents or impersonation.

• Drivers are solely responsible for vehicle condition, driving behavior, roadworthiness, and compliance with traffic laws.
• Passengers are responsible for their personal belongings and conduct.
• Nothing here limits any rights you may have under applicable laws, but our role remains as a connecting platform.

• We collect only necessary data to run bookings and improve safety (e.g., name, phone, trip details, uploaded ID where required).
• We do not share users’ data with any third party for marketing or unrelated purposes.
• We may cooperate with Law Enforcement Agencies when the need arises and where legally required.